Terms and Conditions – Last updated June 01, 2021
Please read our terms carefully and print off a copy for your future reference.
Willsow website is owned and operated by Willsow Limited, company number 12241063. If you have any queries about these Terms and Conditions or if you have any complaints regarding our website, please contact us at info@willsow.com.
The contract between us
In order to process your order, we must receive payment in full of the goods including postage Payment of the price of the goods represents and offer on your part to purchase the goods, which will be accepted by us only when the goods are despatched. Only at this point is a legally binding contract created.
You will need provide us with your email address to enable us to process your order. We will notify confirm receipt of your order and to confirm details.
Choose the item(s) you would like and enter quantities. When you have finished shopping, click on your cart and go to checkout. This will take you to a secure area (look for the green padlock) – Tom will we have this on our website, padlock?? here you can enter your personal details. Once you have entered these details and chosen your payment method, you will be taken to the correct payment portal – Paypal’s secure website if you are paying via Paypal; or Worldpay’s secure terminal if you are paying by credit or debit card. When you have placed an order with us you will receive an automated email from us confirming your order and its details. You will also receive an email confirming payment – this will come from either Paypal or Worldpay, depending on the payment option you chose. When we have received and opened your emailed order we will email a further confirmation and advise when you can expect delivery.
Ordering with us is secure and uses encryption. We do not see any of your financial details once you are transferred to Paypal’s or Worldpay’s payment areas. If you place an order over the phone we will take your card details and use Worldpay’s secure terminal to process the payment. Your card details will then be destroyed by us. We are regularly checked by Securitymetrics to ensure we are compliant with payment processing rules.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Willsow Limited. Any use of this website and its contents, including copying them or storing them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of content
Our product photos are as accurate as possible, however sometimes different monitors show colours differently. Due to the Paper Recycled conditions. Our product descriptions are accurate to the best of our knowledge.
Prices
Prices are advertised on our website. Vat is charged on overseas orders unless a valid VAT registration number is provided.
Payment terms
We will take payment upon receipt of your order from your debit or credit card, or your Paypal account. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
Delivery
Please read our Delivery section as it has lots of important information you need to know. By agreeing to our Terms and Conditions you are also confirming that you have read our delivery details.
Delivery charges vary according to the type of goods ordered. Please note that we are only able to deliver to the United Kingdom through the website. If you are ordering from outside the UK, please contact us by email with your requirements and we will then advise a delivery cost.
We will deliver the goods to the address you specify for delivery in your order. Royal mail will be the used courier, this will be at the 1st Class service. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. We will aim to deliver your order within 3 working of ordering.
Cancellation rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/14) you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
If you have received the goods before you cancel the contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract and we have already processed the order for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address as soon as possible and at your own cost and risk. Once you have notified us that you are cancelling the contract, and we have received the goods back or have received evidence that you have sent the goods back, we will refund you within 14 calendar days.
Cancellation by us
We reserve the right not to process your order if we have insufficient stock to deliver the items you ordered; we do not deliver to your area; or one or more of the goods ordered was listed at an incorrect price or an error in the pricing information received by us from our suppliers. If we do not process your order for any of these reasons we will notify you by email and will recredit any sums received as soon as possible and no later than 14 days.
If there is a problem with the goods
Please contact us by email with any complaints about your order: info@willsow.com We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act (2015). If you wish to exercise your legal right to reject goods which do not conform with the Act you must post them back to us and we will pay the return cost. If there has been an error on our part in your order please let us know immediately and we will either rectify or refund you.
Liability
Unless agreed otherwise, if you do not receive the goods within 7 working days of the date on which you ordered them and decide to cancel the order, we will refund you. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to lost data, lost profits, lost revenues or business interruption.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits, to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable law, or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer, including legal rights relating to faulty and/or misdescribed goods.
Privacy
You acknowledge and agree to be bound by the terms of our privacy statement.
Special Terms
We reserve the right to change these terms and conditions from time to time.
This website, any content contained therein and in any contract brought into being as a result of usage of this website, are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Nothing in this Agreement is intended to, nor shall it confer rights onto a third party.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Willsow
Attn: Returns
Unit 2, Duns Lane
Leicester, England LE3 5LX
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please note, our seedpaper is not edible.
Website and its contents is copyright 2019 Willsow Limited.
